UXD Empathy Map Template
The Empathy Map is one way to visualize empathy and summarize interviews. It is an easily understood chart that captures everything designers have learned about a type of user.
Components of the Empathy Map:An Empathy Map consists of four squares, which we will explain how to fill:
The “SAYS” square: Document what the user says during the interview verbatim, without summarizing or interpreting their meaning to avoid misinterpretation.
The “THINKS” square: Include things the user doesn't explicitly say but that you can infer through observation. Summarize the thoughts expressed by the user here and note any feelings conveyed through body language, tone, or other indicators, even if they weren’t verbally expressed. Be careful not to make assumptions about the user.
The “DOES” square: Incorporates any actions or behaviors the user shares in their responses. Detail the steps and actions the user takes to overcome his/her problem in this square.
The “FEELS” square: Ask directly in an open-ended manner and list the feelings the user expresses during the interview.
This template was created by Sarah.
Get started with this template right now.
Heuristic Evaluation Template
Works best for:
Design
The Heuristic Evaluation Template is a valuable tool in UX design. It relies on heuristics to identify usability issues and opportunities for improvement. Similarly, design heuristics serve as guidelines to evaluate the quality of a design solution. Following ten principles of good design can enhance the effectiveness of a product or service. Use these guidelines to evaluate your work and enhance the user experience of your design solutions.
BPM
Works best for:
Diagramming
The BPM (Business Process Management) template is a visual tool for modeling, analyzing, and optimizing business processes. It provides a structured framework for documenting process flows, identifying bottlenecks, and improving efficiency. This template enables organizations to streamline operations, enhance productivity, and drive business performance. By promoting process transparency and agility, the BPM template empowers teams to achieve operational excellence and deliver value to stakeholders.
Presentation Template
Works best for:
Presentations, Education
At some point during your career, you’ll probably have to give a presentation. Presentations typically involve speaking alongside an accompanying slide deck that contains visuals, texts, and graphics to illustrate your topic. Take the stress out of presentation planning by using this presentation template to easily create effective, visually appealing slides. The presentation template can take the pressure off by helping your audience stay focused and engaged. Using simple tools, customize a slide deck, share slides with your team, get feedback, and collaborate.
Dot Voting Template
Works best for:
Design
The Dot Voting Template is an excellent tool to gather input from all participants, enabling each person to express their preferences and opinions before reaching final decisions. Voting acts as an incentive, driving quick discussions and pushing your team forward in project development.
Analytics Storyboard
Works best for:
Planning, Storyboard, Design
Visualize your data insights with the Analytics Storyboard template. This tool is perfect for data analysts and business intelligence teams, helping you present complex data in a clear and engaging narrative format. It includes sections for data sources, key findings, and visualizations, ensuring your audience can easily understand and act on your insights. Use this template to create compelling data stories that drive informed decision-making and strategic planning.
Website Flowchart Template
Works best for:
Flowcharts, Mapping, User Experience
A website flowchart, also known as a sitemap, maps out the structure and complexity of any current or future website. The flowchart can also help your team identify knowledge gaps for future content. When you’re building a website, you want to ensure that each piece of content gives users accurate research results based on keywords associated with your web content. Product, UX, and content teams can use flowcharts or sitemaps to understand everything contained in a website, and plan to add or restructure content to improve a website’s user experience.