User Journey Map
A template to help you get started with building simple user journey maps.
A template to help you get started with building simple user journey maps.
How to fill the map
After you finished your user research, you have data about your users journeys to build such maps.
You should start by defining the goal and scope of your map.
Then you can list the different phases of the journey.
From there, you might not fill the map from top to bottom, column by column, especially if you are doing this with your team. Feel free to fill each section when it makes sense to you.
I would advise you to:
use sticky notes when you are working with your teams to brainstorm and fill the map
edit the white rectangle with final content once you are finished and want to export this and show it to colleagues
For more information about the generic UX method of "building journey maps" you can check my article as an introduction to user journey maps and the notes pined on the right of this board.
Get started with this template right now.
Story Mapping
Works best for:
Customer Journey Map
This template is perfect for product teams to flash out a feature idea.
Storyboarding, Journey Mapping, and Alignment
Works best for:
Customer Journey Map
This template has three activities that are great for workshopping in virtual team environments.
Two-track Journey Map
Works best for:
Customer Journey Map
This is a journey map with a bit of a twist -- it presents the customer's journey alongside the institution's journey.
Behavior Design Mapping (Journey)
Works best for:
Customer Journey Map
This map is a behavior micro-journey and should be feeding from a higher level map.
🚦 The Customer Journey
Works best for:
Customer Journey Map
A customer journey map is a visual overview of how users experience your products or business across multiple touchpoints.
User Research Kick-off Canvas
Works best for:
Customer Journey Map
The User Research Kick-off canvas aims to open the research conversation to create alignment, input, collaboration and engagement with stakeholders early in your research journey, paving the way for some awesome and impactful user research.