User Journey Map
A template to help you get started with building simple user journey maps.
A template to help you get started with building simple user journey maps.
How to fill the map
After you finished your user research, you have data about your users journeys to build such maps.
You should start by defining the goal and scope of your map.
Then you can list the different phases of the journey.
From there, you might not fill the map from top to bottom, column by column, especially if you are doing this with your team. Feel free to fill each section when it makes sense to you.
I would advise you to:
use sticky notes when you are working with your teams to brainstorm and fill the map
edit the white rectangle with final content once you are finished and want to export this and show it to colleagues
For more information about the generic UX method of "building journey maps" you can check my article as an introduction to user journey maps and the notes pined on the right of this board.
Get started with this template right now.
Journey Map To Plot the Customer Experience
Works best for:
Customer Journey Map
A journey is a tool to map out the customer experience of (a part of) your product/service in a visual way.
Customer Touchpoint Map Template
Works best for:
Desk Research, Product Management, Mapping
To attract and keep loyal customers, you have to truly start to understand them—their pain point, wants, and needs. A customer touchpoint map helps you gain that understanding by visualizing the path your customers follow, from signing up for a service, to using your site, to buying your product. And because no two customers are exactly alike, a CJM lets you plot out multiple pathways through your product. Soon you’ll be able to anticipate those pathways and satisfy your customers at every step.
🚦 The Customer Journey
Works best for:
Customer Journey Map
A customer journey map is a visual overview of how users experience your products or business across multiple touchpoints.
Storyboarding, Journey Mapping, and Alignment
Works best for:
Customer Journey Map
This template has three activities that are great for workshopping in virtual team environments.
Customer Journey Map
Works best for:
Customer Journey Map
The aim of the customer journey is to help you break down the customer's activities from both a front-end and back-end perspective.
Customer Journey Mapping
Works best for:
Customer Journey Map
Guidelines for Customer Journey Mapping.