User Flow Example
User flows help you understand what specific actions the user is trying to take to complete a task.
The activity of mapping a user flow can support Designers in different stages of the Design Process. It is very common to leverage the power of user flows during the Discovery phase in particular. This phase is when it’s the most important to identify gaps and obstacles in the user experience before moving into the design of the UI.
This template was created by April Ma.
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Product Roadmap (Now, Next, Later, Trash)
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Planning, Mapping
The Product Roadmap (Now, Next, Later, Trash) template allows teams to organize their product development initiatives into four distinct categories: current priorities, upcoming features, future plans, and discarded ideas. By visualizing the roadmap in this manner, teams can maintain focus on immediate objectives while keeping an eye on future opportunities and managing stakeholder expectations effectively.
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UML
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Empathy Map for Customer Support
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Enhance your customer support with the Empathy Map for Customer Support template. This tool helps you understand your customers' emotions, challenges, and motivations. By mapping these insights, you can improve your support strategies, tailor responses, and provide a more empathetic service experience. Ideal for support teams looking to boost customer satisfaction and loyalty through deeper understanding and empathy.
User Flows
The User Flows template offers a visual tool for mapping out the sequence of steps that users take to accomplish a specific task or achieve a goal within a digital product or service. It provides elements for documenting user interactions, screens, and decision points along the user journey. This template enables UX designers and product teams to understand user behaviors, identify pain points, and optimize the user experience effectively. By promoting user-centric design and empathy, the User Flows template empowers teams to create intuitive and engaging digital experiences that meet user needs and drive satisfaction.
AHA! Moment Flowchart
Works best for:
Mapping, Flowcharts
The AHA! Moment Flowchart template offers a visual tool for mapping out the journey of users or customers and identifying key moments of realization or insight (AHA moments). It provides a structured framework for documenting user interactions, emotions, and pain points throughout their journey. This template enables teams to understand user experiences, identify opportunities for improvement, and enhance product or service offerings. By promoting empathy and customer-centric design, the AHA! Moment Flowchart empowers organizations to create meaningful and impactful user experiences effectively.
User Flows
The User Flows template offers a visual tool for mapping out the sequence of steps that users take to accomplish a specific task or achieve a goal within a digital product or service. It provides elements for documenting user interactions, screens, and decision points along the user journey. This template enables UX designers and product teams to understand user behaviors, identify pain points, and optimize the user experience effectively. By promoting user-centric design and empathy, the User Flows template empowers teams to create intuitive and engaging digital experiences that meet user needs and drive satisfaction.