User Empathy Map
User Empathy Mapping is a great way to visualize what your users' need to help ground your team.
User Empathy Mapping is a great way to visualize what your users' need to help ground your team. Cultivating empathy, and putting ourselves in the shoes of our users is the best first step to impactful product design.
This exercise could also be flipped to instead better understand the needs of a team, or key stakeholder on a project that needs some TLC, etc.
People: 2 - 10+
Length: 20 - 30 minutes
Steps:
Ahead of your workshop, define what user group you will focus on
Select a visual that portrays them
1.1 Add details of what you know up-front so your team has the same mental model of who you're defining
2. Gather together cross-functional key people who have insight into this user group and work together across each quadrant to answer what they're saying, thinking, feeling, and doing.
3. Take a step back and analyze / synthesize what you see - are there gaps, patterns, trouble spots to address?
Tips:
Front-loading an empathy mapping session with known research can help bolster your workshop exercise. This also helps to ensure your user isn't defined with just adhoc knowledge.
This can be a great jump-start to defining your users, but don't stop with this exercise - seek to validate / invalidate what you've identified, and as you refine your understanding consider creating a user persona as a next step to really rally your teams around
Get started with this template right now.
Elevator Pitch Template
Elevator Pitch Boards are concise and effective tools to showcase your idea and generate interest from stakeholders. It's an opportunity to receive valuable feedback and ensure that your proposal aligns with your target audience's needs.
Service Definition Canvas
Works best for:
Research & Design
The Service Definition Canvas helps you define and visualize the core components of your service. This template is perfect for outlining service interactions, identifying improvement areas, and aligning teams. Use it to create a clear and comprehensive service blueprint that enhances customer experience and operational efficiency. It's ideal for strategic planning and ensuring a cohesive understanding of service delivery among stakeholders.
Empathy Map
Works best for:
Market Research, Research & Design
Empathy Map template provides a clear way to visualize user insights. By understanding what users think, feel, and experience, you can design products that truly resonate. This template is perfect for UX teams focused on user-centered design.
Service Blueprint [Research]
Works best for:
Research & Design
A Service Blueprint is a diagram that displays the service's entire process, including people, objects, tasks, time, and processes.
Remote Design Sprint
Works best for:
Design, Desk Research, Sprint Planning
A design sprint is an intensive process of designing, iterating, and testing a prototype over a 4 or 5 day period. Design sprints are conducted to break out of stal, work processes, find a fresh perspective, identify problems in a unique way, and rapidly develop solutions. Developed by Google, design sprints were created to enable teams to align on a specific problem, generate multiple solutions, create and test prototypes, and get feedback from users in a short period of time. This template was originally created by JustMad, a business-driven design consultancy, and has been leveraged by distributed teams worldwide.
AI-Enhanced Empathy Map
Works best for:
Market Research, Research & Design
AI Enhanced Empathy Map combines traditional empathy mapping with AI insights. This innovative template helps you gather and analyze user data, leading to more accurate and personalized user experiences. Ideal for product development teams using AI.