Service Experience Observation Sheet
Formulate your service essentials.
Ever had a service experience that was quite memorable for you? What was it about that experience that made it memorable?
This sheet helps participants reflect on a recent service experience at a shop, location, or service point and identify the qualities that made this experience memorable. Observations are focused on the following:
Wayfinding
Ambiance
Layout, Flow, and Traffic
Signage and Labels
Guests and Visitors
Transactions and Service Delivery
Accessibility Options
Quality and Satisfaction
This tool is perfect for teams that are looking to build their service principles and philosophies by taking learnings from both good and bad service experiences.
An example is also provided on the board to serve as a guide on how to fill out the sheet. You can also see a content library that contains example answers to the components in the sheet.
After participants have filled out their sheets, a group discussion is encouraged to synthesize key learnings and align on the principles that make up great service experiences.
Get started with this template right now.
Empathy Map
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Market Research, Research & Design
Empathy Map template provides a clear way to visualize user insights. By understanding what users think, feel, and experience, you can design products that truly resonate. This template is perfect for UX teams focused on user-centered design.
HEART Framework Template
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Desk Research, Project Management, User Experience
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Design Critique Template
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UX Design
If you are a designer or part of a design team, a design critique session is one of the best ways to get actionable feedback and improve your design thought process. Use the Design Critique Template to guide you and your team through the session and make sure your design solutions reach the desired outcomes.
Basic Storyboard
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Storyboard
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Service Blueprinting Workshop
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Agile
The Service Blueprinting Workshop template helps teams visualize and improve service processes. It includes ice breakers, context canvas, empathy maps, and action plans for service transitions. Use it to align teams, identify opportunities, and prototype service delivery from a macro to microscopic level, ensuring a comprehensive understanding of service orchestration and seamless collaboration. Ideal for remote and dispersed teams.
iPhone App Template
Works best for:
UX Design, Desk Research, Wireframes
Incredible percentages of smartphone users worldwide have chosen iPhones (including some of your existing and potential customers), and those users simply love their apps. But designing and creating an iPhone app from scratch can be one seriously daunting, effort-intensive task. Not here — this template makes it easy. You’ll be able to customize designs, create interactive protocols, share with your collaborators, iterate as a team, and ultimately develop an iPhone app your customers will love.