Service Blueprint Workshop
Service blueprint is a visualisation of the whole service.
About Service Blueprint
Service blueprint is a visualisation of the whole service. In one comprehensive diagram, we present the customer's actions, their interactions with the service across all channels, internal interactions, and supporting actions.
It shows processes and interdependencies between all components involved in service delivery.
What is different about this template?
It is easy to scale - I noticed that there are already some templates for a service blueprint in the Miroverse. Don't get me wrong - they are all really cool. But I needed something that can be applied to a big, complicated process - thus it had to be easy to scale. I have used a table function in my template so that you can easily adjust the length of a process phase and height of a row if i.e. you want to add another streamline, like specific technology.
It is a workshop - I saw a lot of templates for the Service Blueprint itself but not a lot for the whole workshop that leads to this Service Blueprint creation. This is my proposition on how you can approach such workshop. I've added tips and some context.
Who is it for?
Everyone who wants to facilitate a Service Blueprint Workshop. But notice that I do not explain every step. I assume that you already know the concept and you are familiar with basic Service Blueprint structure. If you want to learn more I strongly recommend this article as a start: Norman Nielsen Group. Service Blueprint: Definition.
Cover background image by Maxim Berg on Unsplash.
Get started with this template right now.
Co-design Storyboard
Works best for:
Storyboard, Planning, Design
Foster collaboration and innovation with the Co-design Storyboard template. Ideal for co-design workshops and team brainstorming sessions, this template allows multiple contributors to visualize and refine ideas together. It includes sections for user scenarios, design sketches, and feedback loops, promoting active participation and diverse input. Use this template to enhance team creativity, streamline design processes, and ensure that all voices are heard and integrated
Website Flowchart Template
Works best for:
Flowcharts, Mapping, User Experience
A website flowchart, also known as a sitemap, maps out the structure and complexity of any current or future website. The flowchart can also help your team identify knowledge gaps for future content. When you’re building a website, you want to ensure that each piece of content gives users accurate research results based on keywords associated with your web content. Product, UX, and content teams can use flowcharts or sitemaps to understand everything contained in a website, and plan to add or restructure content to improve a website’s user experience.
User Interview Template
Works best for:
Desk Research, Product Management
A user interview is a UX research technique in which researchers ask the user questions about a topic. They allow your team to quickly and easily collect user data and learn more about your users. In general, organizations conduct user interviews to gather background data, to understand how people use technology, to take a snapshot of how users interact with a product, to understand user objectives and motivations, and to find users’ pain points. Use this template to record notes during an interview to ensure you’re gathering the data you need to create personas.
Service Blueprint
Works best for:
Research & Design
Designed with usability in mind, this template features an intuitive layout that makes it easy to map out your service process from start to finish.
Service Experience Observation Sheet
Works best for:
Research & Design
The Expanded Service Blueprint provides a detailed view of your service processes and interactions. This template is ideal for comprehensive service analysis and improvement. Use it to align teams, visualize the customer journey, and identify opportunities for optimization. It's perfect for enhancing service delivery, fostering collaboration, and ensuring a seamless and efficient service experience for your customers.
Infographic Template
Works best for:
Marketing, Desk Research, Documentation
As we bet you’ve experienced, data can get pretty dense and dry. But you need it to be compelling, memorable, and understandable. The solution? Infographics. These are tools that let you present information in a visually striking way and turn quantitative or qualitative data into stories that engage and resonate. Whoever you’ll be presenting to — customers, donors, or your own internal teams — our template will let you design an infographic that combines text and visuals to break down even the most complicated data.