Service Blueprint Workshop
Service blueprint is a visualisation of the whole service.
About Service Blueprint
Service blueprint is a visualisation of the whole service. In one comprehensive diagram, we present the customer's actions, their interactions with the service across all channels, internal interactions, and supporting actions.
It shows processes and interdependencies between all components involved in service delivery.
What is different about this template?
It is easy to scale - I noticed that there are already some templates for a service blueprint in the Miroverse. Don't get me wrong - they are all really cool. But I needed something that can be applied to a big, complicated process - thus it had to be easy to scale. I have used a table function in my template so that you can easily adjust the length of a process phase and height of a row if i.e. you want to add another streamline, like specific technology.
It is a workshop - I saw a lot of templates for the Service Blueprint itself but not a lot for the whole workshop that leads to this Service Blueprint creation. This is my proposition on how you can approach such workshop. I've added tips and some context.
Who is it for?
Everyone who wants to facilitate a Service Blueprint Workshop. But notice that I do not explain every step. I assume that you already know the concept and you are familiar with basic Service Blueprint structure. If you want to learn more I strongly recommend this article as a start: Norman Nielsen Group. Service Blueprint: Definition.
Cover background image by Maxim Berg on Unsplash.
Get started with this template right now.
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Service Blueprint With AI
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Integrate AI into your service design with the Service Blueprint With AI template. This tool helps you map out service processes and identify opportunities for AI enhancement. Use it to visualize interactions, streamline workflows, and improve customer experiences with AI-driven solutions. Perfect for teams looking to innovate and optimize services using advanced technology.
App Wireframe Template
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Tell a Great Story
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Tell a great story with the Storyboard template. Visualize your narrative using images, notes, and descriptions to map out each scene. This template is perfect for filmmakers, content creators, and marketers looking to craft compelling stories. It helps you organize your thoughts, sequence your story elements, and ensure a cohesive flow. Whether you're planning a video, a marketing campaign, or a presentation, this tool makes storytelling easier and more effective.