Service Blueprint Workshop
Service blueprint is a visualisation of the whole service.
About Service Blueprint
Service blueprint is a visualisation of the whole service. In one comprehensive diagram, we present the customer's actions, their interactions with the service across all channels, internal interactions, and supporting actions.
It shows processes and interdependencies between all components involved in service delivery.
What is different about this template?
It is easy to scale - I noticed that there are already some templates for a service blueprint in the Miroverse. Don't get me wrong - they are all really cool. But I needed something that can be applied to a big, complicated process - thus it had to be easy to scale. I have used a table function in my template so that you can easily adjust the length of a process phase and height of a row if i.e. you want to add another streamline, like specific technology.
It is a workshop - I saw a lot of templates for the Service Blueprint itself but not a lot for the whole workshop that leads to this Service Blueprint creation. This is my proposition on how you can approach such workshop. I've added tips and some context.
Who is it for?
Everyone who wants to facilitate a Service Blueprint Workshop. But notice that I do not explain every step. I assume that you already know the concept and you are familiar with basic Service Blueprint structure. If you want to learn more I strongly recommend this article as a start: Norman Nielsen Group. Service Blueprint: Definition.
Cover background image by Maxim Berg on Unsplash.
Get started with this template right now.
Empathy Map
Works best for:
Market Research, Research & Design
Empathy Mapping template is a valuable tool for gaining deep insights into user experiences. It helps you understand their motivations and challenges, ensuring your products address real needs. Ideal for UX researchers and designers.
Storyboard for Animation
Works best for:
Storyboard
The Storyboard for Animation template offers a structured approach to visualizing your animation from start to finish. With sections for scenes, actions, audio, and technical details, this template supports every stage of animation production. Perfect for animators and creatives, it enhances collaboration, ensures consistency, and brings your animated vision to life with clarity and precision.
Empathy Map Trevotech
Works best for:
Market Research, Research & Design
Empathy Map Trevotech is a powerful tool for gaining insights into user experiences. It helps you capture and analyze user emotions, thoughts, and behaviors, ensuring your product designs meet user needs effectively.
Storyboard Template
Works best for:
Design Thinking
While storyboard is typically associated with planning out scenes for a movie or TV show, it’s been widely adopted throughout the business world. A storyboard is a sequence of illustrations that are used to develop a story. You can use the Storyboarding template anytime you’d like to really put yourself in a customer or user’s position and understand how they think, feel, and act. This tactic can be especially useful when you know there’s a problem or inefficiency with an existing process. You can storyboard existing processes or workflows and plan how you would like them to look in the future.
Website Wireframing Template
Works best for:
Wireframes, User Experience
Wireframing is a method for designing a website at the structural level. A wireframe is a stylized layout of a web page showcasing the interface elements on each page. Use this Wireframe Template to iterate on web pages quickly and cheaply. You can share the wireframe with clients or teammates and collaborate with stakeholders. Wireframes allow teams to get stakeholder buy-in without investing too much time or resources. They help ensure that your website’s structure and flow will meet user needs and expectations.
IASA - Service Blueprint Canvas
Works best for:
Research & Design
The IASA Service Blueprint Canvas helps visualize service interactions and processes in detail. This template is perfect for analyzing and improving service delivery. Use it to align teams, identify pain points, and enhance customer experiences. It's ideal for creating a shared understanding of service dynamics and fostering collaboration among stakeholders, ensuring a seamless and efficient service delivery process.