Service Blueprint Workshop
Service blueprint is a visualisation of the whole service.
About Service Blueprint
Service blueprint is a visualisation of the whole service. In one comprehensive diagram, we present the customer's actions, their interactions with the service across all channels, internal interactions, and supporting actions.
It shows processes and interdependencies between all components involved in service delivery.
What is different about this template?
It is easy to scale - I noticed that there are already some templates for a service blueprint in the Miroverse. Don't get me wrong - they are all really cool. But I needed something that can be applied to a big, complicated process - thus it had to be easy to scale. I have used a table function in my template so that you can easily adjust the length of a process phase and height of a row if i.e. you want to add another streamline, like specific technology.
It is a workshop - I saw a lot of templates for the Service Blueprint itself but not a lot for the whole workshop that leads to this Service Blueprint creation. This is my proposition on how you can approach such workshop. I've added tips and some context.
Who is it for?
Everyone who wants to facilitate a Service Blueprint Workshop. But notice that I do not explain every step. I assume that you already know the concept and you are familiar with basic Service Blueprint structure. If you want to learn more I strongly recommend this article as a start: Norman Nielsen Group. Service Blueprint: Definition.
Cover background image by Maxim Berg on Unsplash.
Get started with this template right now.
Project - Timeline & Key Infos
Works best for:
Agile, Project Management
The Project - Timeline & Key Infos template provides a visual framework for planning and tracking project timelines, milestones, and key information. It enables teams to align on project objectives, allocate resources, and monitor progress effectively. With customizable timelines and informative dashboards, this template empowers project managers and stakeholders to stay organized and informed throughout the project lifecycle, ensuring successful delivery within scope, time, and budget constraints.
System Flowchart Template
The System Flowchart Template is a visual representation of the structure and organization of a concept, system, or solution. It helps teams understand how different components interact to form a functional system by focusing on the overall arrangement of elements rather than specific details. Symbolic drawings are used to illustrate the basic parts and their relationships in the diagram.
Service Definition Canvas
Works best for:
Research & Design
The Service Definition Canvas helps you define and visualize the core components of your service. This template is perfect for outlining service interactions, identifying improvement areas, and aligning teams. Use it to create a clear and comprehensive service blueprint that enhances customer experience and operational efficiency. It's ideal for strategic planning and ensuring a cohesive understanding of service delivery among stakeholders.
Discovery Interviews Template
Works best for:
Design, UX
The Discovery Interviews Template is a powerful tool that allows you to delve into a topic from different angles and gain a deeper understanding of different perspectives. By conducting interviews using this template, you can uncover valuable insights and uncover new information that can help you make informed decisions. Whether you are a researcher, product manager, or simply curious about a specific topic, the Discovery Interviews Template is an essential resource for anyone looking to explore a subject in depth.
Empathy Map
Empathy Map template aids in visualizing your users' experiences. It helps teams understand what users see, think, and feel, ensuring your product meets their needs. This tool is essential for building empathy and designing better user experiences.
5E Service Blueprint
Works best for:
Research & Design
Enhance your service design with the 5E Service Blueprint template. This tool helps you visualize the five key stages of the customer journey: Entice, Enter, Engage, Exit, and Extend. Use it to map out touchpoints, identify pain points, and optimize the overall service experience. Ideal for creating a comprehensive view of customer interactions and improving service delivery at every stage.