Service Blueprint With AI
Welcome to our Service Blueprints Workshop template which is a step-by-step playbook for improving your service delivery by aligning what your employees and technology do to support the customer.
What is it
Welcome to our Service Blueprints Workshop template which is a step-by-step playbook for improving your service delivery by aligning what your employees and technology do to support the customer . We have combined pragmatic real world tips with cutting edge AI to help you create better blueprints.
Includes
- Step-by step-guide
- Drag and drop tools to speed things up
- Real life examples
- Free insider access to the Design Toolkit AI (Beta)
- Links to articles that help you dive deeper
- 100% editable templates
Why use it
Find the stuff ups: Pinpoint where customers are having a rough experience and drill down into what is causing it.
Get more efficient: Spot where you are doing the dumb stuff, or can fine tune a process, system or prop.
Amplify how you improve the service with the Design Toolkit AI which analyses your blueprints and automatically generates HMW statements and matching ideas.
When to Use it
When you are asked:
“What is going on with the service Larry? Fix it!.” Zoom in on root causes.
“Find me savings… yesterday!” - Nail efficiency savings, yet not stuff over the customer experience.
“Show me the future” - Communicate how teams and tech work together to deliver the future service.
Who Should Use it
This is a way to bring together frontline and supporting teams to get in sync faster.
Get started with this template right now.
Empathy Mapping
Works best for:
Market Research, Research & Design
Atlassian Empathy Mapping is designed to help teams understand user perspectives. By mapping out user experiences, you can identify pain points and opportunities for improvement. This template is ideal for collaborative workshops and user research.
Service Blueprint to connect journey & operations
Works best for:
Research & Design
Connect customer journeys with operational processes using the Service Blueprint by Essence. This template helps you map out service interactions and backend processes, ensuring seamless service delivery. Use it to align teams, identify gaps, and enhance the customer experience. Perfect for visualizing the entire service ecosystem and improving coordination between different service components.
HEART Framework Template
Works best for:
Desk Research, Project Management, User Experience
Happiness, Engagement, Adoption, Retention, and Task Success. Those are the pillars of user experience — which is why they serve as the key metrics in the HEART framework. Developed by the research team at Google, this framework gives larger companies an accurate way to measure user experience at scale, which you can then reference throughout the product development lifecycle. While the HEART framework uses five metrics, you might not need all five for every project — choose the ones that will be most useful for your company and project.
Project - Timeline & Key Infos
Works best for:
Agile, Project Management
The Project - Timeline & Key Infos template provides a visual framework for planning and tracking project timelines, milestones, and key information. It enables teams to align on project objectives, allocate resources, and monitor progress effectively. With customizable timelines and informative dashboards, this template empowers project managers and stakeholders to stay organized and informed throughout the project lifecycle, ensuring successful delivery within scope, time, and budget constraints.
Service Blueprint to the Metaverse
Works best for:
Research & Design
Explore the future of service design with the Service Blueprint to the Metaverse. This template helps you map out service experiences within virtual environments. Use it to visualize interactions, identify opportunities, and plan seamless service delivery in the metaverse. Ideal for teams looking to innovate and expand their services into virtual and augmented reality spaces, enhancing customer engagement and satisfaction.
Website Flowchart Template
Works best for:
Flowcharts, Mapping, User Experience
A website flowchart, also known as a sitemap, maps out the structure and complexity of any current or future website. The flowchart can also help your team identify knowledge gaps for future content. When you’re building a website, you want to ensure that each piece of content gives users accurate research results based on keywords associated with your web content. Product, UX, and content teams can use flowcharts or sitemaps to understand everything contained in a website, and plan to add or restructure content to improve a website’s user experience.