Service Blueprint With AI
Welcome to our Service Blueprints Workshop template which is a step-by-step playbook for improving your service delivery by aligning what your employees and technology do to support the customer.
We have combined pragmatic real world tips with cutting edge AI to help you create better blueprints.
Includes
- Step-by step-guide- Drag and drop tools to speed things up- Real life examples - Free insider access to the Design Toolkit AI (Beta)- Links to articles that help you dive deeper- 100% editable templates
Why use it
Find the stuff ups: Pinpoint where customers are having a rough experience and drill down into what is causing it.
Get more efficient: Spot where you are doing the dumb stuff, or can fine tune a process, system or prop.
Amplify how you improve the service with the Design Toolkit AI which analyses your blueprints and automatically generates HMW statements and matching ideas.
When to Use it
When you are asked:
“What is going on with the service Larry? Fix it!.” Zoom in on root causes.
“Find me savings… yesterday!” - Nail efficiency savings, yet not stuff over the customer experience.
“Show me the future” - Communicate how teams and tech work together to deliver the future service.
Who Should Use it
This is a way to bring together frontline and supporting teams to get in sync faster.
This template was created by Matt Anderson.
Get started with this template right now.
Service Blueprint by Bruna Plentz
Works best for:
Research & Design
Utilize the Service Blueprint template to visualize and optimize your service processes. This template captures interactions between customers and service elements, helping you identify areas for improvement. It's ideal for teams aiming to enhance service delivery by aligning processes, identifying inefficiencies, and fostering a comprehensive understanding of the service journey. Perfect for creating a cohesive service strategy.
Empathy Mapping for Impact
Works best for:
Market Research, Research & Design
Empathy Mapping For Impact template is designed to help you capture and understand user experiences deeply. By focusing on what users think, feel, and do, you can create impactful and meaningful products. Perfect for UX designers and researchers.
Empathy Mapping by Atlassian
Works best for:
Market Research, Research & Design
Atlassian Empathy Mapping is designed to help teams understand user perspectives. By mapping out user experiences, you can identify pain points and opportunities for improvement. This template is ideal for collaborative workshops and user research.
Spider Diagram Template
Works best for:
Diagramming, Mapping
Perfect for brainstorming sessions, project planning, or simply organizing thoughts, the Spider Diagram Template allows you to create 'legs' branching out from a central idea, representing related topics or subtopics.
Service Blueprint to connect journey & operations
Works best for:
Research & Design
Connect customer journeys with operational processes using the Service Blueprint by Essence. This template helps you map out service interactions and backend processes, ensuring seamless service delivery. Use it to align teams, identify gaps, and enhance the customer experience. Perfect for visualizing the entire service ecosystem and improving coordination between different service components.
4P Marketing Mix Template
Works best for:
Marketing, Brainstorming, Workshops
Product, Place, Promotions, and Price. Starting with this template (and those 4Ps) you can choose the best way to take your product or service to market. The secret is to create just the right mix—deciding how much each P needs in terms of investment, attention, and resources. That will help you build your strengths, adapt to the market, and collaborate with partners. And our tool is the perfect canvas to create your marketing mix and share with teams and across your organization.