Service Blueprint
Designed with usability in mind, this template features an intuitive layout that makes it easy to map out your service process from start to finish.
Introducing my customizable service blueprint template!
Designed with usability in mind, this template features an intuitive layout that makes it easy to map out your service process from start to finish.
With clear visual cues and plenty of space for notes and annotations, this template helps you identify pain points, opportunities for improvement, and key touchpoints along your service journey. Say goodbye to messy, confusing service blueprints and hello to streamlined, effective mapping with this template!
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Service Blueprint to connect journey & operations
Works best for:
Research & Design
Connect customer journeys with operational processes using the Service Blueprint by Essence. This template helps you map out service interactions and backend processes, ensuring seamless service delivery. Use it to align teams, identify gaps, and enhance the customer experience. Perfect for visualizing the entire service ecosystem and improving coordination between different service components.
Root Cause Evaluation Template
When you first encounter a complex situation, it's not common to immediately delve into its underlying causes and effects. Often, we grasp the overall picture but fail to separate the problem from its surrounding circumstances. Root Cause Evaluation provides a method to better understand the interconnected factors that have contributed to the current situation.
Parallel Universes Template
Creative ideas often come from exploring ordinary things from unique perspectives. The key to success is borrowing and adapting. The Parallel Universes Template encourages you to examine how a successful organization from a different field would tackle a specific problem.
Empathy Map
Works best for:
Market Research, Research & Design
Empathy Mapping template is a valuable tool for gaining deep insights into user experiences. It helps you understand their motivations and challenges, ensuring your products address real needs. Ideal for UX researchers and designers.
Design Thinking: Empathy Map
Works best for:
Market Research, Research & Design
Empathy Map 1-2 captures detailed user insights by focusing on their thoughts, feelings, and behaviors. This template helps you create user-centered products by ensuring you understand and address the real needs of your users.
Service Blueprinting Workshop
Works best for:
Agile
The Service Blueprinting Workshop template helps teams visualize and improve service processes. It includes ice breakers, context canvas, empathy maps, and action plans for service transitions. Use it to align teams, identify opportunities, and prototype service delivery from a macro to microscopic level, ensuring a comprehensive understanding of service orchestration and seamless collaboration. Ideal for remote and dispersed teams.