Service Blueprint [Research]
A Service Blueprint is a diagram that displays the service's entire process, including people, objects, tasks, time, and processes.
A Service Blueprint is a diagram that displays the service's entire process, including people, objects, tasks, time, and processes. The horizontal aspect of the blueprint shows the flow of processes of each role and the relationship between their moving parts.
The blueprint also shows what the user can see, as well as maps any work completed behind the scenes.
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Empathy Map
Works best for:
Market Research, Research & Design
Empathy Mapping template is a valuable tool for gaining deep insights into user experiences. It helps you understand their motivations and challenges, ensuring your products address real needs. Ideal for UX researchers and designers.
The Storyboarding Workshop
Works best for:
Storyboard, Design, Planning
Kick off your creative projects with the Storyboard Canvas template. This template is designed to help you map out your interactive video projects, providing a clear roadmap through branching scenarios. It's perfect for UX designers, marketers, and creative teams to visually organize and communicate the narrative flow. Use it to outline scenes, choices, and outcomes, ensuring every project element is accounted for and visually represented, making collaboration and brainstorming seamless.
Visual Prototyping Template
Visual and emotional aspects play a vital role in determining a product or service's usability and user experience. To evaluate these aspects of your proposed solution, consider using the Visual Prototyping Template. By creating a model that closely resembles the real product or service, and gathering feedback from key stakeholders, you can assess whether the form of your creation is advantageous or detrimental.
5 Whys Template
Works best for:
Design Thinking, Operations, Mapping
Ready to get to the root of the problem? There’s no simpler way to do it than the 5 Whys technique. You’ll start with a simple question: Why did the problem happen? Then you’ll keep asking, up to four more times, until the answer becomes clear and you can work toward a solution. And Miro’s features enhance the approach: You can ask team members questions in chat or @mention them in comments, and use color-coded sticky notes to call out issues that are central to the problem at hand.
User Interview Template
Works best for:
Desk Research, Product Management
A user interview is a UX research technique in which researchers ask the user questions about a topic. They allow your team to quickly and easily collect user data and learn more about your users. In general, organizations conduct user interviews to gather background data, to understand how people use technology, to take a snapshot of how users interact with a product, to understand user objectives and motivations, and to find users’ pain points. Use this template to record notes during an interview to ensure you’re gathering the data you need to create personas.
Zoom Levels Template
The Zoom Level Template is a tool to examine a problem from various perspectives. For more innovative solutions, consider the issue broadly. Ascending the ladder enables you to broaden your perspective (ask, 'How might we?'). When confronted with an overly broad scope that hinders progress, descending the ladder helps narrow your focus (ask 'What if we narrowed?').