Service Blueprint by Hyperact
A service blueprint is a diagram that shows the sequence of interactions between customers and service providers, as well as the underlying processes and resources that support those interactions.
A service blueprint is a diagram that shows the sequence of interactions between customers and service providers, as well as the underlying processes and resources that support those interactions.
They can be applied to two use cases:
Documenting how something works today,
Defining how you want something to work in the future
They are equally useful to documenting services as they are to products and platforms, so don’t be fooled by the name.
The following template is a simple, opinionated variation of a traditional service blueprint template.
What it helps you achieve
Service blueprints, and the process of creating them, are great for:
👀 Visualising how existing products, services, platforms, and process work
🤝 Strengthening relationships and creating a shared understanding between stakeholders
💊 Identifying improvements
🌄 Describing a vision for a future version of a product or service
🧀 Identifying steps that will move you towards your vision
👍 Getting stakeholder buy-in
Who would benefit from it most
Service blueprints are most useful to UX/UI designers, service designers, and product managers. But really, it’s a simple enough technique, and anyone who wants to drive improvements to their services, products, and platforms can use it.
How to use it
Arrange a workshop with key stakeholders of the product, service, platform, or process you’re either looking to document or define.
Begin by horizontally plotting out everyone’s understanding of the user’s or customer’s journey, end-to-end, as a set of sequential steps.
Move down to the employee actions, followed by the back-stage actions, and finally, the system or third-party actions.
Identify which parts need more research and understanding, and conduct research and analysis to help you refine the service blueprint.
Once you’re confident in your service blueprint, you can then start analyzing it, layering on additional data and insights, sharing it, and using it as the foundation on which to create a to-be version and, ultimately, create new value for your users.
This template was created by Hyperact.
Get started with this template right now.
Product Roadmap by Petra Ivanigova
Works best for:
Product Management, Roadmap
Plan your product journey with the Product Roadmap by Petra Ivanigova. This template helps you outline key milestones, set priorities, and visualize your development path. Use it to align your team, ensure everyone is focused on the same goals, and keep stakeholders informed. Ideal for product managers and teams looking to streamline their planning process and achieve strategic objectives efficiently.
Design Sprint Kit Template
Works best for:
Agile Methodology, UX Design, Sprint Planning
With the right focused and strategic approach, five days is all it takes to address your biggest product challenges. That’s the thinking behind Design Sprint methodology. Created by Tanya Junell of Blue Label Labs, this Design Sprint Kit provides a set of lightweight templates that support the Design Sprint’s collaborative activities and voting—and maintains the energy, team spirit, and momentum that was sparked in the session. Virtual sprint supplies and prepared whiteboards make this kit especially useful for remote Design Sprint Facilitators.
Customer Journey Map Template
Works best for:
Ideation, Mapping, Product Management
A customer journey map (CJM) is a visual representation of your customer’s experience. It allows you to capture the path that a customer follows when they buy a product, sign up for a service, or otherwise interact with your site. Most maps include a specific persona, outlines their customer experience from beginning to end, and captures the potential emotional highs and lows of interacting with the product or service. Use this template to easily create customer journey maps for projects of all kinds.
Incident Management Process Flowchart Template
The Incident Management Process Flowchart Template in Miro is designed to streamline and clarify the process of managing incidents within an organization. This template serves as a visual guide that outlines the steps involved in incident management, from the initial declaration to the final review. It is a living document, continuously evolving based on feedback and lessons learned from past incidents, ensuring that the process remains up-to-date with best practices. By defining incidents as disruptions requiring a coordinated response to restore service levels, the template emphasizes the importance of a structured, organized, and timely approach. It covers various phases such as Incident Declaration, Assessment, Response, Communication, and Review, providing a clear framework for teams to follow.
Wardley Mapping Canvas Template
Works best for:
Leadership, Strategic Planning, Mapping
A Wardley Map represents the landscape in which a business operates. It's made up of a value chain (the activities required to fulfill user needs) graphed against the evolution of individual activities over time. You place components with value on the y-axis and commodity on the x-axis. Use a Wardley Map to understand shared assumptions about your environment and discover what strategic options are available. Easily communicate your understanding of the landscape to your team, new hires, and stakeholders.
BPM
Works best for:
Diagramming
The BPM (Business Process Management) template is a visual tool for modeling, analyzing, and optimizing business processes. It provides a structured framework for documenting process flows, identifying bottlenecks, and improving efficiency. This template enables organizations to streamline operations, enhance productivity, and drive business performance. By promoting process transparency and agility, the BPM template empowers teams to achieve operational excellence and deliver value to stakeholders.