Service Blueprint by Daily Creations
A Service Blueprint is a canvas showing a visual progression of your service. The canvas contains the different phases of the customer journey.
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Each phase shows the processes that take place on the customer and organizational end and how they relate to each other.
When do you need a Service Blueprint?
Building a Service Blueprint is an ideal tool to discover new opportunities and improvements for your services. In addition to improving existing processes, the tool is also well suited to map out completely new services or propositions
How do you create a Service Blueprint?
Creating a Service Blueprint is a process that involves a lot of brainstorming, collecting information, collaborating and iterating. It is not a one-man job. Each part of the canvas requires its own type of information and involvement of stakeholders. Do not try to put your entire service from A to Z in one canvas. We advise to work from a certain customer goal or a specific process. Below is a brief explanation of the common parts in a Service Blueprint.
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Workflow Template
Works best for:
Project Management, Workflows
The digital world requires collaboration, and better collaboration leads to better results. A workflow is a project management tool that allows you to sketch out the various steps, resources, timeline and roles necessary to complete a project. It can be used on any multi-step project, whether it’s a business process or otherwise, and is ideal for plotting out the tangible actions you’ll need to take to achieve a goal and the order in which you need to complete those actions.
Storyboarding Template
The Storyboarding Template is an excellent way to visualize how people will experience your concept in action. It primarily consists of images, which enable teams to communicate ideas with greater clarity and emotional impact than words alone. You don't need exceptional artistic skill to create storyboards; you simply need to depict a meaningful sequence of events.
Flyer Maker Template
Works best for:
Design, Marketing
Whether it’s a client party or a nonprofit fundraiser, your event needs one key thing to be a smashing success: people to show up. That’s why promoting it is such an important part of the planning—and creating and sending a flyer is the first step. These single-page files will grab your guests’ attention and give them the key details, such as the time, date, and location (and if it’s a fundraiser, who/what the funds will benefit). This template will let you lay out text and customize a flyer design.
Service Blueprinting Workshop
Works best for:
Agile
The Service Blueprinting Workshop template helps teams visualize and improve service processes. It includes ice breakers, context canvas, empathy maps, and action plans for service transitions. Use it to align teams, identify opportunities, and prototype service delivery from a macro to microscopic level, ensuring a comprehensive understanding of service orchestration and seamless collaboration. Ideal for remote and dispersed teams.
BPM
Works best for:
Diagramming
The BPM (Business Process Management) template is a visual tool for modeling, analyzing, and optimizing business processes. It provides a structured framework for documenting process flows, identifying bottlenecks, and improving efficiency. This template enables organizations to streamline operations, enhance productivity, and drive business performance. By promoting process transparency and agility, the BPM template empowers teams to achieve operational excellence and deliver value to stakeholders.
Service Blueprint by Hyperact
Works best for:
Research & Design
The Service Blueprint template is perfect for visualizing the orchestration of service components. It maps out frontstage and backstage elements, helping you analyze and enhance customer experiences. Use this template to align teams, identify pain points, and streamline processes, ensuring a seamless service delivery. It's ideal for creating a shared understanding of service dynamics among stakeholders and collaborators.