Service Blueprint by Bruna Plentz
Service Blueprint template created by HOMA Service Design Consultancy for innovation and management of customer experience.
The service blueprint is widely used to highlight the reality of companies, to identify opportunities for innovation and service improvements. This tool is quite interesting to explore all the steps of creating and managing a service. With it, it is possible to visualize all the phases of the customer journey, their actions and reactions, in addition to what happens in internal processes.
To use this template, follow these steps:
Assemble your team to fill it out collaboratively. Don't forget to invite people who have direct contact with your customer, they are an excellent source of knowledge!
Map the moments of the customer journey... Include everything from the moments when customers are just considering your service to the post-service phase, that is, the relationship stage;
Then fill in the actions, experiences, and processes that your team knows about;
For the blueprint to be more reliable, conduct qualitative research to understand in more depth the behaviour of customers;5. Finally, fill in the metrics for your company to track the customer experience at every moment of the journey.
This template was created by Bruna Plentz.
Get started with this template right now.
Service Blueprint by Daily Creations
Works best for:
Research & Design
Enhance your service design with the Service Blueprint template. This tool maps out the customer journey and backstage processes, helping you visualize and improve service delivery. It's perfect for aligning teams, identifying inefficiencies, and ensuring a seamless customer experience. Use this template to create a detailed roadmap of your service processes, fostering collaboration and strategic improvements in service design.
Co-Creation Template
Works best for:
Design
The Co-Creation Template enables the visual expression of ideas using essential elements. Analysis of these creations identifies explicit and implicit needs. For instance, a human resources team may use symbols to envision their ideal work environment. The output reflects people's desires and expectations.
Job Map Template
Works best for:
Design, Desk Research, Mapping
Want to truly understand your consumers’ mindset? Take a look at things from their perspective — by identifying the “jobs” they need to accomplish and exploring what would make them “hire” or “fire” a product or service like yours. Ideal for UX researchers, job mapping is a staged process that gives you that POV by breaking the “jobs” down step by step, so you can ultimately offer something unique, useful, and different from your competitors. This template makes it easy to create a detailed, comprehensive job map.
Root Cause Evaluation Template
When you first encounter a complex situation, it's not common to immediately delve into its underlying causes and effects. Often, we grasp the overall picture but fail to separate the problem from its surrounding circumstances. Root Cause Evaluation provides a method to better understand the interconnected factors that have contributed to the current situation.
Design Review Template
Works best for:
Design
Constructive feedback is a valuable skill. The Design Review Template provides a structured approach for effective conversations. Critiques promote collaboration and drive improvement, inspiring all participants. It's an accessible way to involve people beyond your core team.
Elevator Pitch Template
Elevator Pitch Boards are concise and effective tools to showcase your idea and generate interest from stakeholders. It's an opportunity to receive valuable feedback and ensure that your proposal aligns with your target audience's needs.