Service Blueprint by Apto Digital Innovation
This canvas is designed for services provided mainly by digital platforms.
Objective:
In 90 minutes, the team should be able to map the first iteration of the service blueprint by portraying the ideal customer experience and which operating activities are necessary to make every stage happen.
When to use the Service Blueprint?
Think of the Service Blueprint as an extension of the Customer Journey, that allows you visualize both the customer and the company activities, identifying the contact points where their activities relate by ensuring the creation of an optimal service.
Key Concepts:
Time: average client's duration in each stage.
Stage: period in which the development of a process is divided.
Section: customer experience, operation and technology.
User Contact Points: main actions where the customer has contact with the company.
Activities: customer's main activities, when acquiring or interacting with your product or service.
Emotional Thermometer: emotions felt in each stage.
Operation Line: where the company's activities begin.
Visibility Line: where the actions meet technology.
Description: description of how the department interacts with the customer and makes the stage possible.
Roles & Responsibilities: define the commissioned and describe their main activities.
Type of Contact: describe if it is either a digital or a face-to-face contact point.
Systems: point out where an integration takes place.
Format & Time
Filling this canvas can be either an individual or a collaborative activity. In case that it is designed mainly by one person, the objective is to fill out every concept as described below.In case it is filled collaboratively, the activity should unfold in a timed brainstorm dynamic in the following order:
Each member chooses a colored post-it stacks.
Define the different stages of the Customer Journey.
Fill out with post-its every section of a stage in a short period of time.
Discuss the ideas with your team and cluster similar ideas.
Remark the main conclusions at the end of the dynamic.
Note: In case you are filling this with a client be sure to guide the dynamic.
This template was created by Apto Digital Innovation.
Get started with this template right now.
App Development Canvas Template
Works best for:
Market Research, Product Management, User Experience
Ever noticed that building a successful app requires lots of players and moving parts? If you’re a project manager, you definitely have. Lucky for you, an app development canvas will let you own and optimize the entire process. It features 18 boxes, each one focusing on a key aspect of app development, giving you a big-picture view. That way you can fine-tune processes and get ahead of potential problems along the way—resulting in a smoother path and a better, tighter product.
Empathy Map by Voltage Control
Works best for:
Market Research, Research & Design
Empathy Map 1-2 captures detailed user insights by focusing on their thoughts, feelings, and behaviors. This template helps you create user-centered products by ensuring you understand and address the real needs of your users.
Empathy Map by Invoke
Works best for:
Market Research, Research & Design
The Empathy Map template is perfect for understanding user behavior and motivations. It helps teams capture insights into what users think, feel, and do, ensuring your designs meet their needs. Ideal for UX and product teams.
Vision Storyboard Or Narrative
Works best for:
Storyboard, Planning, Design
Craft compelling narratives with the Vision Storyboard or Narrative template. This versatile tool is perfect for developing vision statements, strategic narratives, or creative stories. It helps you outline key elements, plot progression, and visual themes, ensuring a coherent and impactful story. Use this template to align your team on the narrative vision and create a compelling storyline that resonates with your audience and stakeholders.
News Website Wireframe Template
Works best for:
Wireframe, UX, Design
The News Website Wireframe template offers six pre-designed screens to help you kickstart your news website design and bring your ideas to life. Streamline your workflow with these customizable screens, designed for various sections such as the homepage, article page, category page, and more. Each layout is easy to adapt, allowing you to create wireframes that match your vision quickly and efficiently.
Service Definition Canvas
Works best for:
Research & Design
The Service Definition Canvas helps you define and visualize the core components of your service. This template is perfect for outlining service interactions, identifying improvement areas, and aligning teams. Use it to create a clear and comprehensive service blueprint that enhances customer experience and operational efficiency. It's ideal for strategic planning and ensuring a cohesive understanding of service delivery among stakeholders.