Happy path / Jobs Journey Templates. This contains two versions: one that's more in depth with more detail around customer actions and motivations and one that's more of a summary view.
- Define key situations and moments using "When I'm" which can then be used when writing job stories.
- Contains an area to call out particular parts of the journey that are most important.
- Uses "wondering", "wondering", "experiencing" (pains & gains) to describe customer modes and mindsets.
- Begin to formulate initial (testable) hypotheses using the opportunities sticky notes using value based problem solving.
Questions or if you want to hire me to run workshops: PersonifyHX@gmail.com
