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Service Journey Transformation Template

Chaz Mee

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A behavioral-based service journey transformation template specifically designed for healthcare that uses the PPP (People / Product / Process) framework.

However, this template is flexible enough to be used as a general PPP-based service journey template to analyze gaps and identify capabilities needed to close those gaps.

Includes a place for service gap analysis.

Questions or if you want to hire me to run workshops: PersonifyHX@gmail.com.

Chaz Mee

PersonifyHX


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