Experience Map
Experience mapping looks at your customer’s end to end experience with your brand to identify areas ripe for improvement and innovation.
Use this Miro board to uncover what customers are doing, thinking and feeling throughout their journey.
Educate outside agent on the process
Set client expectations early
Educate client on what Mortgage Success is
Educate client on why refinancing is a good option
Show a success screen that informs client of their pre-qualification and introduces Mortgage Success agents, with ability to book an appointment
This template was created by Josh Zak.
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The Customer Journey
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Customer Journey Map
A customer journey map is a visual overview of how users experience your products or business across multiple touchpoints.
Storyboarding, Journey Mapping, and Alignment
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Customer Journey Map
This template has three activities that are great for workshopping in virtual team environments.
User Experience Map FlyUX
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Customer Journey Map
The User Experience Map visually shows what FlyUX users do, think, want and feel while using the app. All based on user research.
User Research Kick-off Canvas
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Customer Journey Map
The User Research Kick-off canvas aims to open the research conversation to create alignment, input, collaboration and engagement with stakeholders early in your research journey, paving the way for some awesome and impactful user research.
Story Mapping by Sergio Schüler
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Customer Journey Map
This template is perfect for product teams to flash out a feature idea.
Customer Journey Map by Columbia Road
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Customer Journey Map
The aim of the customer journey is to help you break down the customer's activities from both a front-end and back-end perspective.