Empathy Map Axelle Vanquaillie template

Empathy Map by Axelle Vanquaillie

An empathy map helps you provide a better experience for users by helping teams understand the perspectives and mindsets of their customers.

Essentially, it's a square divided into four quadrants with the customer in the middle. The canvas helps teams describe what their customers feel, see, hear, and think and what the gains and pains are in their journey.

The pain points are the obstacles the customer might run into along their journey.

The gains describe what success looks like for your customer, and what he/she wants to reach using your product.

In order to really understand the customer, asking and (really) listening is the first step. Don't complete the empathy map by guessing. You might be really surprised how different your assumptions are, compared to the thoughts of your customers.

This template was created by Axelle Vanquaillie.

Empathy Map by Axelle Vanquaillie

Get started with this template right now.

Related Templates
Co-creation-1
Preview
Co-Creation Template
Dot Voting-1
Preview
Dot Voting Template
AI-Enhanced Empathy Map template thumb
Preview
AI-Enhanced Empathy Map
Storyboard game design-thumb
Preview
Storyboard for Game Design Template
Empathy Map Template template thumb
Preview
Empathy Map Template by Jeshua MacDonald
Service Definition Canvas template thumb
Preview
Service Definition Canvas