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Empathy Map

Habanero Consulting Inc.

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This is a general empathy map template which includes prompts for using it with personas. Empathy mapping is important for:

  • Getting into the user centric mindset and making sure you are not designing from your own assumptions, but actually delivering value to the user

  • Better understanding the user by perceiving their feelings and emphasizing with their needs

It can be used for both general research purposes as well as when you have observed a pattern in behaviour but the problem is not clear (e.g. website visit rate significantly dropping amongst users of a certain demographic).

Habanero Consulting Inc.

Employee Experience Expert @ Habanero Consulting Inc.

Habanero helps people and organizations thrive.


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