Customer Journey Mapping Template Pack
Use this template to easily create customer journey maps for projects of all kinds.
About the Customer Journey Mapping Template Pack
Creating an effective customer journey map can be a daunting task, especially if you're starting from scratch. To streamline this process and ensure that you're covering all essential aspects of the customer journey, using a customer journey map template pack can be incredibly beneficial. This template pack is designed to help businesses of all sizes build more detailed and impactful customer experiences efficiently.
Key features of the customer journey map template pack
Pre-designed frameworks: Each template in the pack has a pre-designed framework outlining typical customer journey stages. These frameworks save time and ensure no critical touchpoints or stages are overlooked.
Customizable elements: The templates are fully customizable, allowing you to tailor each aspect of the journey to fit your customer personas' unique needs and behaviors. Whether you need to add extra steps, adjust the path based on customer feedback, or highlight specific areas for improvement, these templates adapt to your requirements.
Built-in guidance: Often, the template pack includes helpful tips and best practices for each stage of the journey. This guidance can be invaluable for teams new to customer journey mapping or looking to refine their existing strategies.
Visual consistency: With professionally designed templates, you maintain visual consistency across all your journey maps. This not only makes your maps easier to understand and present but also enhances team and stakeholder communication.
Scalability: As your business grows and evolves, your customer journey maps should evolve too. The template pack is scalable, making it easy to update your maps or create new ones as you expand your market, introduce new products, or enter new customer segments.
How to use the customer journey mapping template pack
This template breaks down the work you will need to do to create an effective CJM. Each week there are three main tasks and a supporting meeting. Under each week, you'll see three trios: Task, Meeting, Template, and a corresponding working area with blank versions to work in.
Here’s what you will find in the template pack:
Week 1:
Align the scope of a project plan where you can lay out the full project overview
Understand the stakeholders with the stakeholder map template to work on RACI models
Set workflows with the project timeline to manage and track deliverables
Week 2:
Schedule interviews and begin conducting user research
Compile and review data, making notes and assessing feedback
Begin building personas together with your team
Week 3:
Review insights and build on your user personas
Use the data and insights uncovered to create a complete customer journey map
How the customer journey map template pack helps you build better experiences
By leveraging the customer journey map template pack, you can build better customer experiences with confidence. Here’s how:
Efficiency: Jumpstart your mapping process with templates that are ready to go. Spend less time on setup and more time on analysis and refinement.
Accuracy: Ensure that every customer touchpoint is considered and mapped accurately, reducing the risk of missing critical interactions that could affect customer satisfaction.
Collaboration: Templates designed for teamwork encourage collaboration. Teams can work together seamlessly, from marketing to customer service, ensuring that all perspectives are considered and the customer experience is cohesive.
Strategic insight: With a comprehensive view provided by a well-constructed template, you can more easily identify pain points and opportunities for enhancement. Strategic insights gained from detailed analysis can lead to impactful changes that significantly improve the customer journey.
Customer-centric focus: The template pack keeps you focused on the customer’s needs and expectations, helping you design experiences that truly resonate. This customer-centric approach is key to increasing satisfaction, loyalty, and advocacy.
Using a Customer Journey Map Template Pack simplifies the mapping process and enhances the quality of your customer insights. This strategic tool supports your efforts to deliver exceptional customer experiences that are both memorable and rewarding. Whether you're refining an existing journey or starting a new mapping project, the template pack is an invaluable resource for achieving deeper customer engagement and sustained business growth.
Miro's customer journey mapping template pack free?
Yes, the CJM template pack is 100% free. Once you sign up for Miro, you can access the template and all collaborative features.
How do I create a customer journey map in Miro?
You can either create a customer journey map from scratch or use one of our ready-made templates to guide you. We know you and your team have unique needs, and that’s why Miro has an extensive set of tools where you can draw and build a CJM intuitively and with no prior design experience.
Get started with this template right now.
Cisco Network Diagram Template
Works best for:
Software Development, Diagrams
Cisco offers data center and access networking solutions built for scale with industry-leading automation, programmability, and real-time visibility. The Cisco Data Network Diagram uses Cisco elements to show the network design of Cisco Data Networks visually.
AWS Chef Automate Architecture Template
Works best for:
Software Development, Diagrams
The AWS Chef Automate Architecture Template is a visual representation of the AWS Chef framework. Track your cloud solutions easily, and automate operational tasks at scale like never before.
Impact Mapping Template
Works best for:
Agile Methodology, Mapping, Agile Workflows
When you’re building products and shipping goods (oh, and everything in between) there’s nothing more important than staying organized and on-task. Impact mapping is a great way to do it. This trusty product planning technique creates a graphical representation of all your goals and the steps it’ll take to reach each one — so you can clearly communicate with your teammates, align on business objectives, and build better roadmaps. Our template will help you do impact mapping for any type of project planning.
SMART Goals Template
Works best for:
Prioritization, Strategic Planning, Project Management
Setting goals can be encouraging, but can also be overwhelming. It can be hard to conceptualize every step you need to take to achieve a goal, which makes it easy to set goals that are too broad or too much of a stretch. SMART is a framework that allows you to establish goals in a way that sets you up for success. SMART stands for Specific, Measurable, Attainable, Relevant, and Timely. If you keep these attributes in mind whenever you set goals, then you’ll ensure your objectives are clear and reachable. Your team can use the SMART model anytime you want to set goals. You can also use SMART whenever you want to reevaluate and refine those goals.
Azure Data Flow Template
Works best for:
Software Development, Diagrams
The Azure Data Flow is a diagram that will allow you to combine data and build and deploy custom machine learning models at scale. Azure is Microsoft’s cloud computing platform, designed to provide many cloud-based services like remote storage, database hosting, and centralized account management. Azure also offers new capabilities like AI and the Internet of Things (IoT).
Meeting Template
Works best for:
Meetings, Team Meetings, Workshops
Everyone has been in a meeting that didn’t go as planned. Maybe it ran off course, or you ran out of time to accomplish everything you set out to do -- or maybe it just felt like a waste of time. To avoid that, it’s important to prepare to run a team meeting ahead of time. With this simple but effective template, you can prepare to run a team meeting that ticks all the boxes. By creating a streamlined way to build preparation into your workflow, you’ll ensure your meetings are efficient, enjoyable, and collaborative.