Customer Journey Map

A clear and fun way to develop a customer journey map!

It includes:

• phase of journey

• actions

• touchpoints

• customer thoughts

• customer feelings

• opportunities (your marketing recommendations)

P.S. I'm not the author. It was passed down to me from someone who got it from someone else. I added my flavor to it. If you are the originator, I'd love to know and happy to give credit.