Cross-Functional Flowchart by Hiro Studio
A cross-functional flowchart or process map is a great way to visually represent the individual steps or activities in a process flow and show the relationship between each process step and the individual or team that is responsible for completing those steps or activities.
If you are experiencing the following symptoms in one or more of your business processes, this type of process map can be very helpful:
unnecessary complexity
duplication of work
re-work
poor performance
inefficiencies or inconsistent results
choke points or bottlenecks
Process maps are often eye-opening even to those who have intimate knowledge of a particular process as they learn what happens outside of their immediate area of influence (outside of their swimlane). When we document a process flow, we get everyone on the same page by removing assumptions of what we think is happening, and we document what is actually happening.Each swimlane can represent:
An internal stakeholder group, department, business unit, or functional team
An external stakeholder group, such as suppliers, customers, or contractors"
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Cross Functional Flowchart
Works best for:
Org Charts, Business Management
Have a quick look at everyone on a project and see exactly what they’ll contribute. That’s the clarity and transparency a cross-functional flowchart will give you. These are also called “swim lane” flowcharts because each person (each customer, client, or representative from a specific function) is assigned a lane—a clear line—that will help you visualize their roles at each stage of the project. This template will empower you to streamline processes, reduce inefficiencies, and make meaningful cross-functional relationships.
AHA! Moment Flowchart
Works best for:
Mapping, Flowcharts
The AHA! Moment Flowchart template offers a visual tool for mapping out the journey of users or customers and identifying key moments of realization or insight (AHA moments). It provides a structured framework for documenting user interactions, emotions, and pain points throughout their journey. This template enables teams to understand user experiences, identify opportunities for improvement, and enhance product or service offerings. By promoting empathy and customer-centric design, the AHA! Moment Flowchart empowers organizations to create meaningful and impactful user experiences effectively.
Swim Lane Diagram with Data
Works best for:
Flowchart, Mapping, Diagrams
The Swim Lane Diagram with Data template is a visual tool for illustrating processes or workflows with swimlanes that contain additional data or information. It provides elements for documenting process steps, timelines, and performance metrics within each swimlane. This template enables teams to analyze process efficiency, identify bottlenecks, and make data-driven decisions for process improvement. By combining visual clarity with data insights, the Swim Lane Diagram with Data empowers organizations to optimize workflows and drive continuous improvement effectively.
Prototype Template
Works best for:
UX Design, Design Thinking
A prototype is a live mockup of your product that defines the product’s structure, user flow, and navigational details (such as buttons and menus) without committing to final details like visual design. Prototyping allows you to simulate how a user might experience your product or service, map out user contexts and task flows, create scenarios to understand personas, and collect feedback on your product. Using a prototype helps you save money by locating roadblocks early in the process. Prototypes can vary, but they generally contain a series of screens or artboards connected by arrows or links.
Salesforce Flow Builder
Works best for:
Flowcharts, Mapping, Diagrams
The Salesforce Flow Builder template offers a visual tool for designing and automating business processes within the Salesforce platform. It provides elements for creating flowcharts that represent process flows, decision logic, and data transformations. This template enables Salesforce administrators and developers to streamline workflows, improve productivity, and enhance user experiences. By promoting automation and efficiency in Salesforce process design, the Salesforce Flow Builder empowers organizations to leverage the full potential of the Salesforce platform and drive business success effectively.
User Flows
The User Flows template offers a visual tool for mapping out the sequence of steps that users take to accomplish a specific task or achieve a goal within a digital product or service. It provides elements for documenting user interactions, screens, and decision points along the user journey. This template enables UX designers and product teams to understand user behaviors, identify pain points, and optimize the user experience effectively. By promoting user-centric design and empathy, the User Flows template empowers teams to create intuitive and engaging digital experiences that meet user needs and drive satisfaction.