5 Whys Template

About the 5 Whys Template

The 5 Whys framework is a simple yet effective tool for problem-solving. The technique is based on the idea that by asking "why" five times in a row, one can uncover the root cause of a problem. This consistent questioning approach can help to pinpoint the essence of a problem, which can lead to practical solutions.

The 5 Whys template is a structured visual representation of this technique, designed to guide a systematic exploration of problems. The template includes a central problem area at the top, followed by five other sections labeled from "Why 1" to "Why 5." Each section is dedicated to exploring the consecutive layers of causes linked to the central issue. To use the template, start by stating the initial problem and then progressively address each "why" until the root cause is identified.

How to use the 5 Whys template effectively

Follow these simple steps:

1. Identify the problem: Start by writing down the main problem or concern you are investigating in the designated area.

2. Use sticky notes for whys: For every subsequent "why," use sticky notes to jot down the underlying cause associated with the previous layer or statement.

3. Iterate until the end: Continue this process down the branches until you reach the fifth "why" or you have identified the root cause.

4. Add contextual artifacts: To give a deeper understanding, you can drag and drop any relevant artifacts (documents, images, links) onto the board adjacent to your "whys." With just a few clicks, the template can be easily edited to suit the specific needs of your investigation, making it a versatile tool for various scenarios.

Why should you use a 5 Whys template?

A 5 Whys template is a powerful tool that can be used to identify the root cause of an issue. It is a structured approach that provides a systematic method to address problems, ensuring that no aspect is overlooked. The template offers a visual representation that fosters collaborative brainstorming and team-based problem-solving.

Here are some key reasons why you should consider using a 5 Whys template:

1. Root cause analysis: The 5 Whys template effectively uncovers the root cause of issues rather than just addressing superficial symptoms. By asking "why" at least five times, you can identify the underlying cause of a problem and develop a solution that addresses it directly.

2. Collaborative problem-solving: The visual nature of the template makes it easy to engage in collaborative discussions and team-based problem-solving. It encourages everyone to share their ideas and perspectives, which can lead to a more comprehensive and effective solution.

3. Structured approach: The template provides a structured approach to problem-solving, ensuring that you follow a logical process and consider all relevant factors. This can help prevent overlooking important details or making hasty decisions.

4. Versatility: The 5 Whys template can be used in various scenarios, from business processes to personal introspection. It is a versatile tool that can be adapted to suit your specific needs and goals.

5. Documentation and reference: By using the template, you create a record of your analysis that can be referred to in the future or shared with stakeholders. This can help you track your progress and demonstrate the effectiveness of your problem-solving efforts.

5 Whys template example

Let's say you're trying to ship an app that your team has been working on. You were prepared to ship on time, but you ended up delivering the app two days overdue.

Here's how you might use the 5 Whys template to uncover the reason that happened and how you can avoid delays in the future.

Step 1:

Start with the broadest possible question, then try to answer it.

Example: Why was the app late? It was late because there was a production delay.

Step 2:

Based on this answer, you can narrow the question slightly.

Example: Why was there a production delay? There was a production delay because the engineering team had to deploy a last-minute patch, which the product team did not know about until launch day.

Step 3:

Narrow the question even further, and then answer it.

Example: Why didn't the product team know about the patch? The product team didn't know about the patch because engineering didn't communicate it to them.

Step 4:

Keep narrowing and answering the question.

Example: Why didn't the engineering team communicate to the product team? The engineering team didn't communicate with the product team because they did not know how to communicate that information.

Step 5:

Ask the question one last time to zero in on your solution.

Example: Why didn't the engineering team know how to communicate with the product team? The engineering team didn't know how to communicate with the product team because the product team had no clear point of contact or processes for communication.