SAN FRANCISCO and AMSTERDAM, March 19, 2025 – Miro®, the Innovation Workspace, announces the findings of a global research study* exploring how knowledge workers really feel about Artificial Intelligence (AI). 

The data paints a complex picture around attitudes to AI. Many knowledge workers are struggling to find their footing when it comes to actively and meaningfully utilizing AI in their daily work lives. But this isn’t due to a lack of enthusiasm. The research shows that workers are energized and excited about the benefits which AI can bring to their wellbeing and creativity. They are keen to embrace AI into their daily roles and believe that well-honed AI skills are important for their careers. 

For many, the greatest complaint is that AI hype doesn’t reflect workplace reality. Leaders are failing to convert plans and investment into a clear strategy that benefits workers. The result is that many employees are left to figure out AI for themselves.

Jeff Chow, Chief Product and Technology Officer at Miro, “AI will drive a renaissance of creative problem-solving in organizations and promote unprecedented levels of innovation. There is an appetite amongst corporates to leverage AI, and the research shows this appetite is matched by employees who understand the importance of incorporating AI to their roles. But there is a clear divide on the steps necessary to drive AI transformation. The misalignment between company investment and employee excitement points to a huge missed opportunity for true organizational change and innovation acceleration.” 

Miro surveyed 8,094 knowledge workers in seven global markets (Australia, France, Germany, Japan, The Netherlands, United Kingdom, and United States). Here are the highlights: 

• The majority of workers are embracing AI, but to varying levels of effectiveness. 

  • 30% of workers rate their own current AI knowledge and skill level ‘expert’ or ‘good’, but 35% describe them as ‘nonexistent’.

  • Over half (54%) lack the time and resources to learn how to fully leverage AI.

• They are worried about falling behind, and many don’t know when to admit (or hide) their AI usage. 

  • 1 in 4 exaggerate their AI abilities (25%) at work, while 30% downplay their usage. 

  • 20% have felt like it was “cheating” to use AI. 

  • Top three things companies can do to make workers feel more positive about AI:

    • Provide formal training (45%)

    • Clarify company strategy for AI adoption (37%)

    • Communicate potential business benefits of AI (35%)

• There is enthusiasm about AI’s ability to boost wellbeing, reduce burnout, and improve creativity — and teams are excited to harness this momentum.

  • 61% say AI makes them feel excited or energized

  • Over 6 in 10 agree that AI can improve worker wellbeing and job satisfaction.

  • 69% plan to develop more AI skills in 2025

• However, eagerness amongst employees to implement AI and harness its potential is being frustrated by the approach of employers.

  • Nearly half of respondents (46%) say there’s lots of talk about AI at their company but no action.

  • 39% say their company often abandons AI efforts.

  • 76% believe AI could benefit their role, yet 54% struggle to know when to use it.

• There is a generational divide in AI attitudes between Gen Z and their Millennial peers.

  • Nearly half (46%) of Gen Z knowledge workers don’t use AI at all compared to ⅓ (33%) of Millennials

  • Similarly, Gen Z is the most likely generation to describe their AI skills as “nonexistent”: 43% of Gen Z vs. 33% of Millennials

  • Gen Z is less likely than Millennials to predict they will use AI more in their role this year (66% vs. 77%), or that they will take courses to build additional AI skills (63% vs. 71%). 

Jeff Chow concludes, “AI is moving fast and it’s easy for organizations to be distracted by buzzwords and unrealistic expectations. In reality, many AI solutions are not user-friendly enough for all knowledge workers, and they are difficult to deploy at scale and in a consistent way. Leaders should therefore stay focused on moving from platform rollout to process adoption, and ensuring their teams are equipped for the shift this will require. This means upskilling people, prioritizing process value and deployment, and implementing product integrations for maximum ease of access and repeatability. AI transformation should feel like a full team effort.”

*Methodology: In January-February 2025, Miro surveyed 8,094 full-time employed knowledge workers sourced via an independent online panel. Respondents were employed across diverse industries and company sizes, and from seven global markets (N=1,000 for Australia, France, Germany, Japan, The Netherlands, and the United Kingdom, and N=2,000 for United States).

Further reading: Read the full report here: https://m.turbidity.top/blog/knowledge-workers-ai-survey/

About Miro

Miro is the Innovation Workspace that enables teams of any size to build the next big thing. The platform's infinite canvas enables teams to quickly move from idea to outcome. Miro is co-headquartered in San Francisco and Amsterdam, and serves more than 90M users worldwide. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. To learn more, please visit https://m.turbidity.top.

Miro and the Miro logo are trademarks or registered trademarks of RealtimeBoard, Inc., in the United States and/or other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Contact: press@m.turbidity.top