CSD - Certainties Suppositions Doubts

This CSD matrix help the team to build a common understand about Certainties Supposition & Questions . It is often used at the beginning of a project during the discovery or research phase, to quickly obtain the greatest amount of information about the context of the challenge, what has already been done that is being carried out and the plans for the future of the organization challenge.

Usually a team starts with the Convictions, Assumptions and Questions matrix, goes to a desk research and then to the interviews.

How to use this template:

• People: 2-10+

• Timebox: 10-15 minutes

Steps:

• Identify the focus area for your exercise before the workshop, and when you start the workshop, take a moment to review and align with participants;

• Working from left to right in group, identify Certainties, Assumptions and Doubts - give each one a few minutes before moving on to the next step;

• Once you've done the exercise, start grouping similar stickers together to create patterns and use the theme's sticky note to name them. This can also be done after the workshop to synthesize learnings in particular.

Tips:

• Create a safe space for participants to feel comfortble being transparent and be careful not to draw attention to what individuals stick notes unless you are in a tight-knit group.

• As needed, refer to your decided focus area to inform participants - especially if you see unrelated feedback.