Behavior Design for Business v1
The Aim of this framework is to help guide you on how to apply behavioral science for business as a lens in innovation, design, change and decision making in products, services and processes for your employees and customers.
We use behavioral science principles (the COM-B Model and Behavior Change Wheel) in this framework and we explain the process of defining behaviors, addressing barriers and applying interventions.
Understanding your customers and employees behavior will help you address the right barriers and design the right interventions.
The goals:
To help you understand how to combine Human Centred Design and Behavioral Science
To let teams who have never applied behavioral science learn and eventually gain competence in changing behavior
To make behavioral science more accessible to all with a proven methodology
This framework can help you:
Increase engagement in a product or service
Increase sales of products or services
Develop new products or services
Increase success of Innovation Initiatives
De-risk your strategy
Increase compliance
Reduce sludge
Plan culture and change for organizations
Increase the success of Public policy
Incrasse the likelyhood of Sustainability
Teams that use this framework:
UX and Product Designers
CX Professionals
Change Management and Transformation leaders
Service Designers
Innovation Professionals