Accessibility Personas (UX Starter Kit)
Motivation
The ISO 9241-210:2019 standard recommends improving accessibility “for people from a population with the widest range of user needs, characteristics and capabilities”. The accessibility requirements set out “in ISO 9241-20 and ISO 9241-171” are also helpful standards when it comes to making the user experience accessible for your target audience. To improve accessibility, the standard also recommends “to check compliance, for example, with Web accessibility guide”. Two common accessibility guides also offer helpful Accessibility Personas: The “Stories of Web Users @ W3C” and the “User Profiles @ GOV.UK”. Since there was no template around containing such standardized Accessibility Personas before, we thought it would be a good idea to make one publicly available for us. We hope that this template will enable you to create accessible design solutions faster in your (agile) UX projects.
Theoretical remarks
Please compare the customer-focused PDCA cycle in ISO 9001:2015 with the user-focused Human-Centered Design process in ISO 9241-210:2019 or the Design Thinking process. You could potentially find similarities within these standards or approaches.
Steps to start your accessibility project
Choose UX Process
Choose Accessibility Personas
Add Your Custom Boards
Feedback
If you have any advice for improving this template, please get in touch with us. Please also feel free to provide your own Accessibility Persona templates for public use so that we can learn from each other. Thanks and Best
Categories
